1. Here are the articles below and the content, and conduct internal and external research on operations blueprints and sales transaction models. https://miro.com/guides/service-blueprints/ Gilson, N. (2020, Aug) miro.com https://www.lucidchart.com/blog/what-is-a-service-blueprint. Pugh, M. (n.d.) Lucidchart.com
2. Use your research and the resources described above to complete the following activity:
   1. Analyze the sales interaction:
      • What are the critical elements?
      • Which of these elements focuses on building loyalty? Describe why.
      • Develop a diagram to reflect your model. Use the tools available under the Insert tab in MS Word to create a chart.