Here are the steps for creating a CRM, need a little help putting together the three paragraphs.

Create a WBS to include the activities needed to implement a CRM system

Write at least three paragraphs explaining the need and value for each task

1.0 Initiate CRM

1.1 Set CRM requirements

1.2 Design CRM Scope

2.0 CRM Design

2.1 Set Concept

2.2 Prepare detailed design

2.3 Take end User input

2.4 Finalize Design

3.0 Documentation

3.1 Prepare information system documents

3.2 Testing

3.3 Integration with existing processes

3.4 Integration testing

4.0 Finalization

4.1 Final system test

4.2 Final requirement verification

4.3 Validation

4.4 Preparation of tutorial

5.0 Closer

5.1 Installation

5.2 Logistics

5.3 Hand Over