Question: Here I have provided a website that I came across that might help. https://ecommerceguide.com/guides/what-is-ecommerce/ I'm researching the e-commerce and need help on the following: How

Here I have provided a website that I came across that might help. https://ecommerceguide.com/guides/what-is-ecommerce/

I'm researching the e-commerce and need help on the following:

How can B2C or B2B e-commerce businesses enhance their CRM initiatives? does it become easier or harder to maintain relationships with customers as businesses move toward more electronic commerce?

Explain your reasoning using how your researched company achieves this.

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