Here is a Value Stream Map identifying a process for shipping and restocking a warehouse. The process currently takes approximately $220$ hours or $27\mathrm{.}5$ business days to complete $(8$hr days$).$ They would like to figure out how to reduce the time to $100$ hours or $12\mathrm{.}5$ business days. Staff are always busy and say they need more staff to just to keep up with the current demand, but there isn$$t money in the budget. Warehouse layout is on the next page. Be prepared to present your findings and proposal during the interview

Process Role Name

AHDW $($clerk$)$ Mark

Fast Fulfillment Sara

Assembly John

Product Design Candy

Warehouse $($load$/$unload$)$ Mike

Manager Zain

Sales Jim

Customer Care Shane

Warehouse $($stocking$)$ Dan

Customer Sally

Truck Driver Shelly

$1.$ Where would you start?

$2.$ What tools or resources would you use? Why? $($document and present your thought process$)$

$3.$ Are there unnecessary steps in the process? What and how would you propose improving the process?

$($please provide detail or examples like this is a real problem you are faced with$)$

$4.$ What other information would you like to know or what is missing?

$5.$ Not having authority over the staff, who $$have always done it this way$,$

how would you ensure the countermeasures are tested and documented correctly?

$6.$ What are some ways to sustain the improvements made?

$7.$ How would you apply Change Management principles to ensure adoption and reduce fear?

Extra Credit:

$1.$ What is wrong or missing from this map?

$2.$ Are the symbols being used correctly?

$3.$ How would you improve it$?$