Here is an example: Employer ABC has a key objective of world class customer service. An internal promotional opportunity arises, and leadership considers two internal candidates for that promotion. Candidate Jones believed it when the company stated customer service was the most important objective, and Jones was able to get his team focused on service levels. Jones drove the team's customer service rating up by 31%, the best rating in the organization. As would be expected, with that intense focus on service, new sales in Jones team dropped 12% . Candidate Smith made no effort at all to increase customer service ratings within the team he managed. Instead, Smith focused on new sales, driving new sales up by 21%.

Do you think that organization will promote Jones or Smith? Why?