Herzog Memorial case

1)Create a Pareto diagram of negative comments for all 10 categories

2)Create a Pareto diagram of positive comments for all 10 categories

3)The one outlier was "The area around my room was quiet at night," which was 14 points below the Colorado average. Do the patient comments support or refute that score?

4)Create an affinity diagram from the negative patient comments in the Room category

5)Create a Pareto diagram from the results of the affinity diagram in Q4

6)From patient comments, what (if anything) requires immediate attention?

7)What next steps would you recommend for the next 1-2 months?