Question: HGTV Case: What went wrong? More specifically, there are four gaps in the Gaps Model of service quality. Which of the four gaps from the

HGTV Case:

What went wrong? More specifically, there are four gaps in the Gaps Model of service quality. Which of the four gaps from the model contributed to Masters

dissatisfaction with Elevate

s staging service? To what degree did each gap contribute?

How should these service quality gaps be addressed?

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