Hi help me find the correct answer please!

1. Which step of the design thinking process is the following an example of?

Bob is creating new initiatives for students at RMIT. He takes a design-thinking approach. His first step is addressing who he's creating the initiatives for and conducts research on understanding the students. What is this step in the design thinking process?

Creating a prototype

Idea generation

Defining the problem

Empathizing with his students

2. Which step of the design thinking process is the following an example of?

An employee at a large corporation fell going down steps, and mentioned to the HR manager that her daughter was getting married. Picking up on this seemingly unrelated fact, a video was discovered on Facebook of the employee who fell on the steps dancing at the wedding after the incident. This provided sufficient evidence that she was not injured as she had claimed, and thus not warranting one week of sick leave.

Information gathering

Problem analysis and definition

Idea Generation

Synthesis through modelling

Critical evaluation

3. Which step of the design thinking process is the following an example of?

A design thinker should develop lists, diagrams and images highlighting key context observations. Graphics can render lots of complex material in a way that is far more readily understood and interpreted.

Information gathering

Problem analysis and definition

Idea Generation

Synthesis through modelling

Critical evaluation

4. Briefly explain the purposes of using the design thinking approach to solve a business problem. Then apply design thinking to analyze and suggest improvements to the issue of poor customer service quality recently reported at CGV theaters.

1. Explanation of purposes of design thinking

2. Application of design thinking to solve a business problem