7. Answer the following questions about principles of effective communication.

2. Complete the table below by:
4. Listing four principles of effective communication in health and community services
6. Briefly explaining how each given principle benefits people in health and community services.

Principles of effective communication	Benefits in the workplace in health or community services

2. Complete the table below by:
4. Listing three communication models
6. Briefly describing each given communication model
8. Providing one example of how each communication model is used in health or community services.

Communication Model	Description	Example

2. Complete the table below by:
4. Listing the five modes of communication
6. Briefly describing each given mode of communication
8. Providing one example of how each mode of communication is used in health or community services.

Mode of communication	Description	Example

1. 
   

2. Complete the table below by:
4. Listing four types of communication
6. Briefly describing each given type of communication
8. Providing one example of how each type of communication can be used effectively in health or community services.

Type of communication	Description	Effective use

1. Answer the following questions about communication techniques.

2. Complete the table below by:
4. Briefly describing each given communication technique
6. Explain how each given technique affects workplace communication.

Communication Technique	Definition	How it affects workplace communication
Open-ended questions
Affirmations
Reflections
Summaries

2. Explain the difference between motivational interviewing and coercive approach in workplace communication by:
4. Describing how each communication technique is used in the workplace
6. Describing the goal of each communication technique.

Communication Technique	How it is used in the workplace	Goal
Motivational interviewing
Coercive approach

2. Explain the difference between motivational interviewing and coercive approach in workplace communication by:
4. Describing how each communication technique is used in the workplace
6. Describing the goal of each communication technique.

Communication Technique	How it is used in the workplace	Goal
Motivational interviewing
Coercive approach

1. 
   

2. Explain the difference between collaboration and confrontation in workplace communication by:
4. Describing how each communication technique is used in the workplace
6. Describing the goal of each communication technique.

Communication Technique	How it is used in the workplace	Goal
Collaboration
Confrontation

	Explain how each given factor influences communication in the workplace in health and community services.
Factors	Influence on workplace communication in health and community services
Language
Culture
Religion
Emotional state
Disability
Health
Age

	Complete the table below by: Identifying five constraints to effective communication Describing how each identified constraint affects communication in health and community service contexts Providing one way to minimise the effects of each identified constraint.
Constraints to effective communication	How it affects communication	How it can be minimised

	Briefly describe the following industry terminologies.
Community Services
Terminology	Definition
Case worker
Counsellor
Welfare support worker
Home and domestic support services
Transport services
Multilingual phone service
Foster care
Out-of-home care (OOHC)

Health Services
Terminology	Description
Senior consultant
Resident
Registered nurse
Allied health professionals
Primary carer
Clinical assistant
Nutritional support
Mental health care
Laboratory and diagnostic care
Physical therapy
Diagnosis
Medications

	Explain why each given factor is important for verbal communication in health and community services.
Factors	Importance
Grammar
Speed
Pronunciation

1. Answer the following questions about non-verbal communication.

2. Complete the table below by:
4. Briefly explaining when non-verbal communication can be used
6. Providing one example of how non-verbal communication can be used in health service work
8. Providing one example of how non-verbal communication can be used in community service work.

When to use non-verbal communication	How to use non-verbal communication in health services	How to use non-verbal communication in community services

2. Give three examples of situations in which it is important for you to recognise a person's non-verbal communication.
6. 
   
8. 
   

2. Give three ways you can recognise a person's non-verbal communication.
4. 
   
6. 
   
8. 
   

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