Hi Tutor,

I have a question in setting up Operation and Maintenance Planning, as a Facility Manager I am required to do a detailed discussion which should focus on Service Delivery Plan of the O&M including but not limited to:

i. Scope of Work ii. O&M Strategy such as chosen maintenance strategy iii. Organisation Chart iv. Operation Hours v. Service Help Desk vi. Quality Management vii. Key Performance Indicator (KPI)

2. Findings, discussion, conclusion and references