In setting up Operation and Maintenance Planning, a Facility Manager is asked to prepare the Operation & Maintenance (O&M) service delivery plan and Key Performance Indicator (KPI) as a performance measurement tool in the Service Level Agreement (SLA) with the customer. Your task is to identify a real-life project in your organisation, assuming you are the appointed Facility Manager, which has been given the above responsibility. Your assignment should contain the following:

1.A detailed description of the real-life project that you have chosen, including a rationale on why you chose this project.

2. Location and timeline/timeframe of this organizations case study (where and when)

3. A detailed discussion should focus on the Service Delivery Plan of the O&M including but not limited to :

1. Scope of Work
2. O&M Strategy such as chosen maintenance strategy
3. Organisation Chart
4. Operation Hours
5. Service Help Desk
6. Quality Management
7. KPI

4. Findings, discussion, conclusion and references.