Hide Assignment Information

Instructions

HMRS $2430$ Performance Management and Coaching

Written Assignment $1$: Performance Improvement Plan

Instructions:

Review the scenario below. Then draft a Performance Improvement Plan $($PIP$),$ using the template provided as a guide. Your completed PIP should be uploaded to the assignment dropbox.

Scenario:

You work at City Hospital, a public, $500-$bed hospital located in Minneapolis. You are the manager of the human resource department, and you have held that position for three years. The hospital has hundreds of employees. You personally know only a small percentage of them. Patrick Thomas $($accounting supervisor$)$ recently gave a performance appraisal to one employee $($Jessica Rawls$),$ and it was not good. He highlighted that she was late with $5$ percent of her weekly reports and had an error rate that was $2\mathrm{.}5$ percent higher than the rest of the department. He also noted that Jessica had not fully learned the new accounting software.

You were told by Patrick$$s immediate supervisor, Maria Grant, that it bothers Patrick that Jessica has not obtained her CPA designation yet. Maria also told you that Patrick wanted Jessica to receive a written warning, but that Maria suggested a PIP instead.

You and Maria are not $100$ percent comfortable with the idea of giving Jessica a PIP. You and Maria question why Patrick did not raise the possibility of a PIP during his recent meeting with Jessica to review her performance. You have doubts about Patrick$$s motives, but per hospital policy, Patrick is entitled to request that Jessica be issued a PIP due to low performance.

Maria has convinced you that giving Jessica a PIP will be the only way to keep Patrick happy. Maria relies on Patrick and her other accounting supervisor, so she will do everything in her power to keep him happy.

Based on further conversations with Maria, here is everything you have learned. Jessica has been working at City Hospital for $18$ months. This is her first job after completing a Master of Accountancy degree at Metro State University. Jessica is taking the Certified Public Accountant $($CPA$)$ examination in stages and has already completed two sections. So far, she has passed one section and failed one section. Previously Jessica was employed part$-$time as an accountant in her uncle$$s small accounting firm.

Jessica got along really well with her previous boss. She was given work she could easily handle, even though her official job description could have required her to perform additional $($and unfamiliar$)$ tasks. Patrick is not as easy going and passes out assignments based on a system he developed while working at a large accounting firm in a previous job. Jessica has indicated she is having a hard time learning the new accounting software that was recently installed by the hospital. Jessica is quite upset about being put on a PIP.

This is the template that is typically used for PIPs at City Hospital:

To: $[$Employee Name$]$

From: $[$Manager$/$HR Representative Name$]$

Date:

Subject: Notice of Performance Improvement Plan

During the past month $[$specify dates if available$],$ it has become increasingly evident that you have not been performing your assigned work in accordance with what is expected of your position as $[$job title$].$ You were counseled on this unacceptable performance on $[$list dates of all counseling and written warning sessions$].$ To date, significant improvement has not been made. $[$Company Name$]$ values you as an employee, and it is our intent to make you fully aware of this situation and to assist you in improving your work performance. The responsibility to improve, however, is yours alone.

You are being placed on a written performance improvement plan. For the next $[30,60,$ or $90]$ days, $[$date$,20\_\_]$ to $[$date$,20\_\_],$ your work will be closely monitored. You must demonstrate immediate improvement in the following areas:

$[$List plan details. Be specific about what needs to be improved. If possible, list objectives with specific deadlines on a separate sheet and attach it to the plan.$]$

$[$I or Your manager$]$ will review your progress on each of the above items requiring improvement every $[$day or week and time of review$].$ Improvement must begin immediately and be maintained. If any objective of this improvement plan is not met at any time during the specified time frame, disciplinary action, to include separation from $[$Company Name$],$ may occur. A decrease in performance after successfully completing the improvement plan may also result in dismissal from $[$Company Name$]$ without the issuance of another warning or improvement plan.

I am available to discuss any issues or concerns you may have as you work through this plan.

Your signature acknowledges this discussion. It does not indicate agreement or disagreement with this plan.

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

Employee Si