Question: High switching cost refers to _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

High switching cost refers to______________________.
A.
a service charge that discourages customers from switching service providers
B.
a strategy used by telecom providers to retain customers
C.
a strategy employed by companies to lock in customers by making it difficult or expensive to switch to another product
D.
an illegal tactic that prevents customers from leaving by charging a prohibitive service termination fee
E.
a strategy employed by companies to prevent customers from renegotiating service contracts

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