Question: Home Goods Inc. ( HG ) makes custom sofas to order, receiving detailed customer order information via a network of retailers . Once a customer

Home Goods Inc. (HG) makes custom sofas to order, receiving detailed customer order information via a network of retailers. Once a customer picks the style of his/her sofa with additional specifications such as its size, fabric and finishing, the retailer emails the orders to HG Inc. The most basic sofa is the SuperSoft Sofa which HG Inc. manufactures according to the following process. First, Greg checks the order for consistency and prepares instructions for the subsequent operations. When the process operates at capacity, Gregs utilization is 50%. Once Greg is done, the order moves to both Eddy and Lance who can work on their respective tasks in parallel. Eddy builds the correct sized frame and spray paints the frame using HGs instant Dry technology. After the painting operation, he fills the frame with synthetic stuffing and covers it with light canvas. This takes Eddy 20 min. When the process operates at capacity, Eddys utilization is 100%. When the frame is ready, Eddy passes it onto final assembly and finishing (FAT). Lance is in charge of fabric preparation. Lance selects and cuts the fabric to the right sofa size. When the process operates at capacity, he is busy 40% of the time. Once the fabric is ready, Lance passes them onto Miguel, who makes cushions from half of the cut fabric. Miguel requires 10 minutes for his task and his utilization is 50%. When done, Miguel passes the prepared cushions and the remaining fabric to final assembly and finishing. At final assembly and finishing, there is one worker named Tyler, who performs this step. Tyler picks the frame of the sofa, covers it with the remaining fabric and installs its cushions. Finally, the finishing touches are given before the sofa is sent to logistics department for delivery. When operating at capacity, Tylers utilization is 60%. [Utilization = Process Capacity/Resource Capacity]

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