Question: Home Goods Inc. ( HG ) makes custom sofas to order, receiving detailed customer order information via a network of retailers . Once a customer
Home Goods Inc. HG makes custom sofas to order, receiving detailed customer order information via a network ofretailers Once a customer picks the style of hisher sofa with additional specifications such as its size, fabric andfinishing the retailer emails the orders to HG Inc. The most basic sofa is the SuperSoft Sofa which HG Inc. manufacturesaccording to the following process.First Greg checks the order for consistency and prepares instructions for the subsequent operations. When the processoperates at capacity, Gregs utilization is Once Greg is done, the order moves to both Eddy and Lance who can workon their respective tasks in parallel. Eddy builds the correct sized frame and spray paints the frame using HGs instant Drytechnology After the painting operation, he fills the frame with synthetic stuffing and covers it with light canvas. Thistakes Eddy min. When the process operates at capacity, Eddys utilization is When the frame is ready, Eddypasses it onto final assembly and finishing FAT Lance is in charge of fabric preparation. Lance selects and cuts thefabric to the right sofa size. When the process operates at capacity, he is busy of the time. Once the fabric is ready,Lance passes them onto Miguel, who makes cushions from half of the cut fabric. Miguel requires minutes for his taskand his utilization is When done, Miguel passes the prepared cushions and the remaining fabric to final assemblyand finishing. At final assembly and finishing, there is one worker named Tyler, who performs this step. Tyler picks theframe of the sofa, covers it with the remaining fabric and installs its cushions. Finally, the finishing touches are givenbefore the sofa is sent to logistics department for delivery. When operating at capacity, Tylers utilization is Utilization Process CapacityResource Capacity
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