Homework #$1$: Delta Assist $($Twitter$)$ Data Analysis

You are a marketing analyst at Delta, and the VP of Customer Care has asked you to help analyze data from social media. She asks:

$$I know that more and more customers are tweeting about their experience with us$,$ and I know we are responding. But I$$d love to understand more about what customers are saying and how we are handling the responses. Can we get our hands on the data and what can we learn from it$?$

You download the relevant Twitter data for $1/17/21-1/19/21.$ What follows are her questions for you.