Homework #1 Process Improvement and Lean Services

1. Using Visio (or powerpoint diagram as long as it uses the same symbols) prepare a cause-and-effect diagram (fishbone diagram) for Why customers could have long waits when they are getting coffee at Trader Bings. (To access the cause-and-effect template just use the Visio search option.)

2. Using lean principles make two recommendations that would improve the process.