Question: House of quality (HoQ) is the basic design tool that used to determine the voice of customers (VOC). This approach is also known as quality

House of quality (HoQ) is the basic design tool that used to determine the voice of customers (VOC). This approach is also known as quality function deployment (QFD). Please, use at least two different sources (excluding Wikipedia) to explain what this approach is. Provide an example to clarify the numerical techniques used in the house.

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