Question: How best should you use an evaluation matrix to evaluate customer retention strategies? Establish a goal or set of goals, then a metric, how you

How best should you use an evaluation matrix to evaluate customer retention strategies?
Establish a goal or set of goals, then a metric, how you will measure the metric, and at what times you will measure the metric.
Establish a goal and a time by which you would like to achieve the goal.
Establish a metric for your goals and evaluate.
Establish SMART goals
How best should you use an evaluation matrix to evaluate customer

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