Question: How can emotional intelligence be utilized in customer-facing roles to enhance customer satisfaction and loyalty, enabling employees to effectively understand and respond to customer emotions

How can emotional intelligence be utilized in customer-facing roles to enhance customer satisfaction and loyalty, enabling employees to effectively understand and respond to customer emotions and needs?

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Emotional intelligence EI is a crucial skill in customerfacing roles as it enables employees to understand manage and respond effectively to the emotions and needs of customers Here are some ways in w... View full answer

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