Question: How can KT resolve internal conflicts generated by implementing innovations to maximize customer value? What is the most effective way to adjust the relationship between

How can KT resolve internal conflicts generated by implementing innovations to maximize customer value? What is the most effective way to adjust the relationship between

(

external

)

customer satisfaction and internal satisfaction?

2 .

Does KT

s customer experience innovation affect financial performance? Is financial performance a useful barometer of the outcome of innovation?

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