How can training, informal learning, and knowledge management benefit from the use of social collaboration tools like Twitter and Facebook? Identify the social collaboration tool and explain the potential benefits gained by using it. Chapter Two Questions What do you think is the most important organizational characteristic that influences training? Why? Which strategic training and development initiatives do you think all companies should support regardless of economic conditions? Why? What is human capital? How is human capital influencing the changing role of training from skill and knowledge acquisition to creating and sharing knowledge? How would you design a corporate university? Explain each step you would take.