1. How can you ensure that your customers return?
2. What else can you do in addition to selling a product or service to someone, especially after you have scored the sale?
3. Are customers always happy with their purchase 100% of the time? Explain
4. Describe two (2) ways how you can better serve your customers during the sale or service.
5. Describe two (2) ways how you can better serve your customers after the sale or service.
6. Explain why you would or would not want disgruntled customers to be repeat customers.
7. Are you a difficult and critical customer? Explain.
8. Identify one business entity that cares about their customer. Describe their caring actions.
9. Identify one business entity that you feel does not care about their customers. Describe their actions.
10. How do you think you would react if your customer was irritated due to their purchase or your service and was rude to you?