How Coles Supermarkets can use Data Science Analytics (DSA) methods/techniques and tools for churn and/or retention?(referring to "Little Shop" offered by Coles).

Discuss the scope of your search and selection of the resources for the literature review Evaluate and analyse the selected resources and discuss the different aspects such as types of data used, DSA methods/techniques, tools, industry sectors, outcomes delivered, evaluation metrics, etc.

Possible solution and recommendation Elaborate how the consumer friction point or problem identified could be solved based on the analysis provided by the literature review of DSA methods/techniques and tools Discuss the scope of what could be covered and not covered Recommend and justify the DSA methods/techniques and tools relevant to your selected consumer friction point or problem