How do employees handle difficult situations with its customers or co-workers? When things go wrong, how can you best deal with the situation to promote a resolution and sustain relationships? For this option, your team will be researching how effective communication can save an employees reputation, retain customers or clients, and promote positive relationships when things go wrong. To complete your goal, your team will do the following:

• Gather information about communicating effectively when things go wrong; you may research interpersonal skills, communication strategies, trouble shooting, action plans
• Research business situations when individuals responded poorly to an adverse situation as well as when individuals responded successfully: what made the difference?
• Interview a professional in your career field about the topic. This is not mandatory but encouraged.
• Describe a communication strategy for dealing successfully with adverse events in business.
• Discuss legal issues: focus on what businesses can and cannot do.