How do I complete question #5 and #6

DELIVERABLE MODULE 5- CAUSE AND EFFECT DIAGRAM Instructions: Measurement People (Man) Materials STEP 1: Define the problem. What is the product, process or service that has failed. Thick product Employees Shortening STEP 2 : Starting with 'Materials' or any other label, ask: is there anything about materials that Thin product Deliverys Liquid Sucrose might contribute to the problem. Record it next to one of the arrows under Materials. Specific ranges Suppliers Water STEP 3 : Repeat asking "is there anything about materials that might contribute to the problem" Record each result next to an arrow. Inconsistent Viscosity of Product STEP 4 : Repeat Step 2 & 3 for each successive category. Temps Training pipes Impact STEP 5 : Identify the candidates that are the most likely Root Cause Transportation Benchmark factory A -> 3 way Valve High Low Easy |1 2 STEP 6 : If further "screening" is necessary, assess the likely Root Causes using the "Impact" Location Standardized SOPs Refrigeration Implement 3 4 and "Implement" matrix, selecting items marked 1, then 2 . . . 4 as priorities. Hard Methods Machines Environment (Mother Nature)