Instructions: Measurement People Materials STEP 1 : Define the problem. What is the product, process or service that has failed. STEP 2 : Starting with 'Materials' or any other label, ask: is there anything about materials that might contribute to the problem. Record it next to one of the arrows under Materials. STEP 3 : Repeat asking "is there anything about materials that might contribute to the problem" Record each result next to an arrow. Problem STEP 4 : Repeat Step 2 & 3 for each successive category. Impact STEP 5 : Identify the candidates that are the most likely Root Cause High Low Easy 1 2 STEP 6 : If further "screening" is necessary, assess the likely Root Causes using the "Impact" Implement 3 4 and "Implement" matrix, selecting items marked 1, then 2. . . 4 as priorities. Hard Environment Methods Machines +