Question: how do i get 18%? 10 / 10 po The RC and More Superstore decides to track customer complaints as part of their ongoing customer

how do i get 18%? how do i get 18%? 10 / 10 po The RC and More

10 / 10 po The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: Frequency (number of times) Type of Problem Batteries not included Items damaged when received Literature not induded in box Parts missing Unit not working If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Literature not included in the box"? 0.09% 9% 18% 36% 86%

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