Question: How do systems serve different management groups in a business and how do systems that link the enterprise improve organizational performance? Define business intelligence systems.

How do systems serve different management groups in a business and how do systems that link the enterprise improve organizational performance?

  • Define business intelligence systems.
  • Describe the characteristics of transaction processing systems (TPS) and the role they play in a business.
  • Describe the characteristics of management information systems (MIS), decision support systems (DSS), and executive support systems (ESS) and explain how each type of system helps managers make decisions.
  • Explain how enterprise applications improve organizational performance.
  • Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and describe their business benefits.
  • Explain how intranets and extranets help firms improve business performance.

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