Question: 2-2 How do systems serve different management groups in a business, and how do systems that link the enterprise improve organizational performance? Describe the

2-2 How do systems serve different management groups in a business, and how do systems that link the enterprise improve organizational performance?

• Describe the characteristics of business intelligence and explain why it is important in terms of decision making.

• Describe the characteristics of transaction processing systems (TPS) and the role they play in a business.

• Describe the characteristics of management information systems (MIS), decision support systems (DSS), and executive support systems (ESS) and explain how each type of system helps managers make decisions.

• Explain how a digital dashboard works.
• Explain how and why an organization might want to implement enterprise applications. What might be involved?
• Explain how customer relationship management helps an organization manage their interactions with customers.

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