Question: How do you think CRM (Customer Relationship Management) changed or evolved as social media rise to popularity? Provide examples to support your point of view.

How do you think CRM (Customer Relationship Management) changed or evolved as social media rise to popularity? Provide examples to support your point of view. marketing class

Stokes, R. (2021). eMarketing: The Essential Guide to Marketing in a Digital World (5th ed) text

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