Question: How does a customer journey map differ from a service blueprint? A customer journey map offers more information on the internal processes and support systems
How does a customer journey map differ from a service blueprint?
A customer journey map offers more information on the internal processes and support systems that deliver the service to the customers more than the experience of the customer provides a more detailed look at the service delivery process across the different touchpoints.
A service blueprint offered detailed information on customer personas and lifecycle stages.
There is no difference between the two they are simply two names for the same technique.
A customer journey map focuses more on the surface customer experience and reveals less service process details.
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