Question: How does a customer journey map differ from a service blueprint? Group of answer choices A service blueprint offered detailed information on customer personas and
How does a customer journey map differ from a service blueprint?
Group of answer choices
A service blueprint offered detailed information on customer personas and lifecycle stages.
A customer journey map focuses more on the surface customer experience and reveals less service process details.
There is no difference between the two they are simply two names for the same technique.
A customer journey map offers more information on the internal processes and support systems that deliver the service to the customers more than the experience of the customer provides a more detailed look at the service delivery process across the different touchpoints.
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