Question: How does Barcelona measure performance in quantitative terms? a.guest feedback b.sales and costs of food and labor c.industry reports d.secret shopper reports When Andy chastises

How does Barcelona measure performance in quantitative terms?

a.guest feedback

b.sales and costs of food and labor

c.industry reports

d.secret shopper reports

When Andy chastises chefs and GMs on poor numbers, he is using

a.negative reinforcement.

b.punishment.

c.extinction.

d.positive reinforcement.

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