Question: How does customer satisfaction differ from customer engagement? Question 3 Answer a . Satisfaction focuses on meeting expectations, while engagement includes loyalty and effort to

How does customer satisfaction differ from customer engagement?
Question 3 Answer
a.
Satisfaction focuses on meeting expectations, while engagement includes loyalty and effort to do business.
b.
Satisfaction is about meeting specifications, while engagement is about resolving complaints.
c.
Satisfaction leads to loyalty, while engagement leads to new customer acquisition.

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