Question: How does Disney's service scape design and upkeep help to script customer experiences and create pleasure and satisfaction for guests not only in its theme

  1. How does Disney's service scape design and upkeep help to script customer experiences and create pleasure and satisfaction for guests not only in its theme parks but also in its cruise ships and hotels. 

  2. Provide some examples of each.

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Disney is renowned for its exceptional service scape design and maintenance which plays a pivotal role in scripting memorable customer experiences and ... View full answer

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