Question: How does SOuthwest airlines create value for its customers? By analyzing its internal environment, give one example for its primary and another for its secondary

How does SOuthwest airlines create value for its customers? By analyzing its internal environment, give one example for its primary and another for its secondary value chain activities and explain their effects on firm's competitive posture. Make sure to clearly state names of both value chain dimension you've picked.

(0.5

points each

)

.

Primary dimension: b

.

Secondary dimension

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