Question: How does UPS employ C ollaborative P lanning, F orecasting, and R eplenishment (CPFR) to improve its forecast accuracy. Briefly explain the CPFR process, and

How does UPS employ Collaborative Planning, Forecasting, and Replenishment (CPFR) to improve its forecast accuracy.

Briefly explain the CPFR process, and describe how it has helped the firm to improve its customer service.

Examine how UPS is managing/implementing its Customer Relationship Management (CRM).

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