How friendly and fun employees can lead to satisfied customers and a world famous company. Explain how
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How friendly and fun employees can lead to satisfied customers and a world famous company. Explain how they do it:
2. Find some service guarantees in everyday life. What do you like or dislike about them? Do you think these service guarantees are helpful to retaining customers? Why or Why not?
3. Provide a definition of a bottleneck. Why is it important to find the bottleneck?
4. What does are the values and attitudes of Southwest Airlines toward superior service?
Related Book For
Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward
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