Question: How has COVID changed consumer shopping behaviour? Justify Needs and motivations. Consumers have shifted their shopping from in-store to online. What are the drivers for

How has COVID changed consumer shopping behaviour? Justify Needs and motivations. Consumers have shifted their shopping from in-store to online. What are the drivers for this and will this trend remain post-pandemic?

Please include references

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Justify Consumer needs and motivations. Consumers have shifted their shopping from in-store to online. What are the drivers for this and will this trend remain post-pandemic? Please include references

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