Question: How impactful were shipping errors on customer questions? Task Instruct The percentages in the table represent the performance change from the previous month. Consider the

How impactful were shipping errors on customer questions? Task Instruct The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Metric Month

1

Month

2

Month

3 %

Customer Questions

+ 8 % + 10 % + 12 % %

Shipped On Time

- 10 % - 7 % - 5 % %

Shipped Incorrectly

+ 2 % + 4 % + 4 % %

Discounted

+ 18 % + 18 % + 14 %

Units Shipped

(

Thousands

) 80 85 100

Question

1

4

How impactful were shipping errors on customer questions? Not impactful Extremely impactful Submit

.

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