Question: How is personalization different from customization? Discuss how personalization and customization help companies improve customer service?

How is personalization different from customization? Discuss how personalization and customization help companies improve customer service?

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

Personalization and customization are often used interchangeably but they have distinct meanings in the context of customer service Personalization in... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related Accounting Questions!

Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...

1. How strong are the competitive forces confronting J. Crew in the market for specialty retail? Do a [Michael Porter] five-forces analysis to support your answer. (see chapter 3 in the textfor...

This case was written by Professor Michele Greenwald, Visiting Professor of Marketing at HEC Paris, for use with Advertising and Promotion: An Integrated Marketing Communications Perspective 7th...

How is personalization different from customization? Discuss how personalization and customization help companies improve customer service?

please aid in the creation of a summary for said question Information Systems Management > Discussions Discussion Module 2 Post 2 9 Fall 2020 ne abus This is a graded discussion: 5 points possible...

Netflix: DVD-by-Mail or Online Streaming? Synopsis On September 19, 2011, Rachel Adams, Senior Equity Analyst for Brooks Associates, Inc., was asked to reassess the stock of Netflix, a large holding...

Netflix: DVD-by-Mail or Online Streaming? (Please open the attached file to read the whole case and answer the following questions) 1. What is the right mix of investment and strategic focus for...

Netflix: DVD vs. Streaming? case study Rick Long, Inchul Suh & Toby White Netflix: DVD vs. Streaming Rick Long, Inchul Suh & Toby White College of Business and Public Administration Drake University...

Netflix: DVD-by-Mail orOnline Streaming? case study Netflix: DVD vs. Streaming Rick Long, Inchul Suh & Toby White College of Business and Public Administration Drake University Des Moines, IA 50311...

Canton Corporation is a wholly owned subsidiary of Winston Corporation. Winston acquired ownership of Canton on January 1, 20X3, for $28,000 above Canton's reported net assets. At that date, Canton...

An analyst gathers the following information about Engadine and two of its peers. Share Price (per share) Number of Shares outstanding Cash Debt (market value) EBITDA Heathcote $150 120 $400 $540...

3. The intSales array is declared as follows: Dim intSales() As Integer = {10000, 12000, 900, 500, 20000}. The statement intSales(3) = intSales(3) + 10 will . a. replace the 500 amount with 10 b....

Marin Inc. uses a periodic inventory system and reports the following for the month of June. Date Explanation Units Unit Cost Total Cost June 1 Inventory 110 $5 $ 550 12 Purchases 375 2,250 23...

The following data are for the decomposition of dinitrogen pentoxide in carbon tetrachloride solution at 30 C. NO5 2 NO+2 0 NO5 ], M time, min 0.576 0 0.288 116 Hint: It is not necessary to graph...

Koch Realty has owned a vacant land with a FMV of $775,000 and an adjusted basis of $400,000 for more than a year. After a lengthy negotiation Koch sells the land for $800,000. Koch agrees to accept...

A wireless sensor network node has a transmitter/receiver range of 2 m and many such sensors need to be installed in a nuclear plant building of a size 50 m50 m with a height of 25 m. Can you think...

Question 2: Let V be an F vector space, || || and || ||' two norms on V. For each & > 0 and a V. Let B(x, e) and B'(x, e) denotes the e-open ball at in (V, ||-|| and (V,||||') respectively. Show...

En esta sesin 2 se establece que debers preparar un programa de auditoria, en el que se establezcan las pruebas a realizar. Para que desarrollen este trabajo debern considerar los siguientes...

What groups play a role in the development of national transportation policy? What roles does each group take?

Compare and contrast time and place utility, and explain how they contribute to the value of products. What is the importance of time and place utility in our global economy?

Energy, food, and water are frequently cited resources that are critical for economic development. Explain the importance of each one to economic development. What disparities exist among countries...

=+b. The observed values of stress were 91, 97, 108, 111, 114, 110, 112, 102, 98, and 91. Using the best-fit quadratic gave corresponding predicted values of 94.16, 98.87, 102.93, 109.07, 111.16,...

=+53. The accompanying data resulted from an investigation of the relationship between temperature (x, in F) and viscosity (y, in poise) for specimens of bitumen removed from tar sand deposits: x:...

=+for each of n 5 10 values of strain. A scatterplot of the resulting data suggested a quadratic relationship between the two variables. Employing the principle of least squares gave yn 5 88.791 1...