Question: How might customer behavior change if customers interacted with chatbots versus with humans? How might this behavioral change affect the type of relationship formed with

How might customer behavior change if customers interacted with chatbots versus with humans? How might this behavioral change affect the type of relationship formed with the company, the trajectory of that relationship, and its inherent profitability?

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When customers interact with chatbots instead of humans several changes in behavior can occur impacting the type of relationship formed with the company its trajectory and profitability Customer Behav... View full answer

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