Question: How should a CVB handle the initial contact regarding membership renewal? a) Mail the member an entirely new membership kit b) Take care of all

How should a CVB handle the initial contact regarding membership renewal?

a) Mail the member an entirely new membership kit

b) Take care of all membership correspondence over e-mail

c) Send an invoice with a letter stressing that renewal is optional and offer to meet with the member to discuss any concerns it may have

d) Call the member and off to initiate the renewal process over the phone

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