How should a project manager influence customer expectations and perceptions? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) By reducing potential misunderstandings through frequent communication. By notifying customers of schedule delays after a solution is found. 2 By convincing customers to lower their expectations. 2 By frequent interaction to educate customers on project performance. Which of the following are true of BATNA? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) It is the best outcome you hope to reach through negotiation. If you have a weak BATNA, then you are more likely to have to concede to the demands of the other party. 2 A weak BATNA means you are not very dependent upon the other party. 2 BATNA stands for "best alternative to a negotiated agreement." 2 BATNA helps determine whether you should accept an agreement. What is true of an effective escalation process? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) Escalation empowers people to solve problems. 2 Problems should be resolved at the lowest appropriate level but with no set time limit ? Escalation encourages subordinates to pass up problems they could resolve at their level. 2 Escalation is a control mechanism. 2 Escalation contributes to quick and effective problem solving. 2 Escalation to the next higher level should be avoided. How does a Tracking Gantt chart help communicate project progress? The Tracking Gantt chart graphically compares the plan and actual time performance. The Tracking Gantt chart graphically compares the plan and actual cost performance. The Tracking Gantt chart graphically compares the plan and earned value performance. The Tracking Gantt chart graphically compares the plan and BAC performance. What is true of the project baseline? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) Changes in baselines should be limited to minor scope changes. Changes should only occur after a work package is complete. Scope changes can come from project personnel. The usefulness of the baseline can be eroded by constantly changing it. 2 Customers should not request scope changes. 2 Natural disasters can force a baseline change. What is true of BAC and EAC? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) * EAC is always an estimate. BAC is a performance ratio. ? BAC factors in new cost estimates that have been made by project participants. 7 EAC can be determined using more than one method. 7 BAC is the planned budget at completion. How does earned value give a clearer picture of project schedule and cost status than a simple plan versus actual system? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) The earned value system includes the cost variable in measuring progress. The earned value system includes the time variable in measuring progress. ? Earned value measures what work was accomplished for the money spent. 2 Earned value measures what work was accomplished for the time spent. What is true concerning the statement: "We cannot afford to terminate the project now. We have already spent more than 50 percent of the project budget." (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) Estimated future costs and project benefits should determine if a project continues. If the project no longer supports organizational strategy, the project should be terminated. 2 Beyond a certain point, it becomes too expensive to shut down a project. 1 Costs after the time of the audit are sunk costs. Which of the following statements are project closure is/are correct? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) 2 Project closure is intended to include all factors relevant to the project and managing future projects. Project closure review is a macro view of project performance as a part of the total organization. Project closure is concerned with assessing organizational culture and support of projects. 1 Project closure review examines the project's fit within the total portfolio of projects. Why is it difficult to perform a truly independent, objective review? Because there are many views on what is required. O Because it takes so long. Because it is so costly. O Because of bias or the perception of bias