How should Muhammad deal with this situation? What are the specific steps he should take to quickly rectify the situation? Should he stop hiring student employees?  Is he putting too much trust in his staff?

Male a mind map to brainstorm and organize your thoughts.  You can make by hand and take a picture of your work or try using Google Drawing or Mindomo. In the middle of your mind map add a title for "Sajid Sub Shop - Muhammad Sajid, Owner." Next, identify all the potential problems associated with this scenario. Finally, recommend potential strategies to fix those problems.

 

 

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Muhammad Sajid is the owner of a small submarine sandwich shop called Sajid Submarine Sandwiches. He takes pride in making the subs with the freshest ingredients and is always making sure every single one of his customers leaves happy and satisfied. Muhammad frequently hires high school students from the local community to work after school hours and on weekends. One evening, Muhammad receives a phone call from a business owner, Marie, whose business is located next to his sub shop. Marie informs Muhammad that he needs to get down there as something is not right at his shop. Upon arriving at the restaurant, Muhammad sees a messy dining area with garbage all over the place, one of his student employees arguing with a customer, and other customers waiting for their orders. The two other student employees are in the back area doing something on their cell phones. The call-in order phone is also ringing. Muhammad Sajid is the owner of a small submarine sandwich shop called Sajid Submarine Sandwiches. He takes pride in making the subs with the freshest ingredients and is always making sure every single one of his customers leaves happy and satisfied. Muhammad frequently hires high school students from the local community to work after school hours and on weekends. One evening, Muhammad receives a phone call from a business owner, Marie, whose business is located next to his sub shop. Marie informs Muhammad that he needs to get down there as something is not right at his shop. Upon arriving at the restaurant, Muhammad sees a messy dining area with garbage all over the place, one of his student employees arguing with a customer, and other customers waiting for their orders. The two other student employees are in the back area doing something on their cell phones. The call-in order phone is also ringing.

Answer rating: 100% (QA)

Sajid Sub Shop Muhammad Sajid Owner Potential Problems Messy Dining Area Garbage and untidiness in the dining area Potential negative impact on custom... View the full answer