Question: How to answer this question? 5 . Look for examples of infrastructure in your own organization. 6 . Contrast the potential success of a strategy

How to answer this question? 5. Look for examples of infrastructure in your own organization. 6. Contrast the potential success of a strategy that is developed according to the guidelines for creating a strategy and one that is not. 7. Identify some customer service market segments that you are in.8. Give examples of situations where high-touch and low-touch environments are appropriate. 9. What role do customers expectations play in the establishment of customer service strategy? 10. Examine the culture of your own workplace.

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