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Case 3 Delta Airlines Inc. Operating as Delta Airlines is one of the largest passenger airlines in the US. The company grew tremendously in the 1940s and 1950s due to certain changes in the aviation laws and lucrative contracts. Today the organization has nearly 80,000 employees spread worldwide with the strategic apex at Georgia, Atlanta. Though the size of the company has increased tremendously, all major decisions with respect to staffing, finance and operations are concentrated or taken at the headquarters. There exist a number of standardized procedures for flight attendants, cabin crews, ground staff and the pilots which are adhered to strictly. Communication channels are vertical in nature bringing information from the top of the hierarchy. Delta has achieved tremendous economy of scales and has created a strong executive staff with years of experience and training, But given its success and control over its environment; the company also is affected by the high rates of attrition, constant tensions between the staff and the headquarters, cultural differences among members, and union pressures in a volatile industry. What organization design do they follow and why