Question: How to group need by customer groupsChapter 6 Surveys, focus groups and other ways to ask customers questionsChapter 5 When the best customer is another

How to group need by customer groupsChapter 6Surveys, focus groups and other ways to ask customers questionsChapter 5When the best customer is another businessChapter 8Evolving from "interruption to interactionChapter 4The process customers undergo to make decisionsChapter 7

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