How to respond to this Your approach to addressing the issue of terminating underperforming employees is commendable. Given the current state of customer service, it seems inevitable that some employees will need to be let go. It's expected that some of these employees may voice their grievances on social media. Therefore, maintaining dignity and transparency throughout this process is of utmost importance. In my previous role as a supervisor, I encountered similar situations. I found the strategies you outlined, such as implementing an employee improvement program, providing additional training, and monitoring employee progress, to be highly effective. Partnering with HR was also crucial to ensure that I didn't make any costly missteps for my company

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Thank you for your feedback and insight into handling terminations and underperforming employees I a... View the full answer