Information (feedback) from customers that use a large number of Charm Financial Bank's products or earn significantly more money annually than other customers may be useful, but particular attention should be paid to those individuals that are at greatest risk of churning regardless of financial status or any other variable. Their feedback should be collected, reviewed, and applied to improve customer retention.

Answer rating: 100% (QA)

Absolutely focusing on customers at high risk of churning is crucial for ban... View the full answer